On behalf of our client in the IT industry, we are now seeking a Sales & Marketing Executive to join their team. This is a full-time, permanent position, less than 10 minutes from Tullamore.
The successful individual will be responsible for ongoing customer support, managing customer relations and ensuring the ongoing growth of the business.
- Effectively manage large amounts of incoming calls
- Manage Licence subscriptions for customers on an ongoing basis
- Create helpdesk tickets and manage engineer schedule (shared task)
- Create and schedule marketing content across various channels
- Interact and respond to online customer queries and messages
- Accept and complete Tender applications
- Sales of Microsoft 365 and cloud security products
- Deal effectively and efficiently with the varying needs of our customers.
- Process customer orders and ensure effective management of Stock.
- Create orders with suppliers.
- Follow communication procedures, guidelines and policies
- Strong communication skills
- Driven self-starter
- Experience of Microsoft 365 platform / Teams / SharePoint
- Familiarity of the IT Sector beneficial
- Ability to interact with a wide range of customers and to adapt/respond appropriately
- Excellent communication, organisational and presentation skills
- Ability to multi-task, prioritize, and manage time effectively is essential
- Strong capacity to work on own initiative and equally as a team member
- Good knowledge of key principles for social media, marketing and website management
- Knowledge of Sage 50 Cloud useful but not essential