On behalf of our client, a landmark 4 star hotel in the Midlands, we are now recruiting for an Assistant Front Office Manager to join their busy team. This is a full-time, permanent position based in Tullamore, Co Offaly.
This role will oversee and manage a reception team and everyday duties for a busy hotel reception, ensuring a seamless guest experience upon check-in and departure and during their stay.
Key Duties and Responsibilities
- To ensure guests are greeted in a warm and friendly fashion and in a professional manner
- Ensure effective implementation of all front office procedures
- To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with company policy
- To ensure the professional operation of the back office
- Take and confirm reservations
- Establish strong communication with the Accommodation team
- Dealing with any customer issues or complaints in a professional manner and reporting to management where required
REQUIREMENTS
- 2 years’ experience working in a busy hotel reception essential
- Fluency of written and spoken English with absolute attention to detail
- Able to work on own initiative and equally able to work as part of the overall management team
- Available for work across evenings and weekends
- Experience of revenue management advantageous
- Experience updating rates online across online channels
- Experience of HotSoft or other hotel software an advantage but not essential
Job Types: Full-time, Permanent
Salary: €28,000.00-€32,000.00 per year
Schedule:
- Weekend availability required
Pending