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Assistant Front Office Manager

On behalf of our client, a landmark 4 star hotel in the Midlands, we are now recruiting for an Assistant Front Office Manager to join their busy team. This is a full-time, permanent position based in Tullamore, Co Offaly.

This role will oversee and manage a reception team and everyday duties for a busy hotel reception, ensuring a seamless guest experience upon check-in and departure and during their stay.

Key Duties and Responsibilities

  • To ensure guests are greeted in a warm and friendly fashion and in a professional manner
  • Ensure effective implementation of all front office procedures
  • To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with company policy
  • To ensure the professional operation of the back office
  • Take and confirm reservations
  • Establish strong communication with the Accommodation team
  • Dealing with any customer issues or complaints in a professional manner and reporting to management where required

REQUIREMENTS

  • 2 years’ experience working in a busy hotel reception essential
  • Fluency of written and spoken English with absolute attention to detail
  • Able to work on own initiative and equally able to work as part of the overall management team
  • Available for work across evenings and weekends
  • Experience of revenue management advantageous
  • Experience updating rates online across online channels
  • Experience of HotSoft or other hotel software an advantage but not essential

Job Types: Full-time, Permanent

Salary: €28,000.00-€32,000.00 per year

Schedule:

  • Weekend availability required

 

Pending

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